Here are some things you can do to troubleshoot the issue.
- Ensure that the email you used to reset your password is the same email account you are checking for the instructions.
- Check your junk folder to make sure that it is not blocking emails from DoNotReply@ramseysolutions.com.
- Can you receive other emails through your email account?
- Sometimes emails take time to arrive, so be patient and check your email again later.
If it's been over 10 minutes and you still haven't received the email, please contact us so we can make sure your email is configured correctly on our end.
NOTE: The password reset link is valid for 90 minutes for security reasons.